The 100% Buyer Guarantee promises that your transaction will be secure, that your tickets will be delivered before your event, and that those tickets will be valid and authentic. Your trust is our top priority, and this Guarantee is part of our commitment to ensuring the security of your purchase as well as your satisfaction and peace of mind. In case your tickets are not delivered on time you will get your 100% Refund back.

XM Tickets does not own or generate tickets; rather, all tickets listed in our marketplace are managed and owned, by professional ticket resellers and pre-screened individual sellers who have already purchased those tickets. XM Tickets’ marketplace allows these sellers to resell their tickets in a secure, controlled e-commerce environment. Many of our professional resellers own season tickets for various teams or venues, or have direct business partnerships with teams, venues, and promoters. As a result, they are able to provide premium tickets or passes to sold-out events. 

As a leader in the secondary marketplace, we take pride in providing you with the industry’s best prices, premium tickets to sold-out events, and dedicated customer support. To date, we have processed and fulfilled more than 50,000 orders for fans like you. All professional resellers who list on our site must first complete a thorough screening process and adhere to strict performance standards. Those standards allow us to guarantee the validity and authenticity of any tickets you purchase from us. 

Tickets listed for sale on our site are owned and managed by a large number of sellers, so prices may vary among listings that are otherwise similar. Because independent sellers set their own prices, the difference in cost between different sets of tickets does not necessarily reflect the quality of the seat location.

Sellers set prices based on tickets’ current market value, which determines what they expect to receive in return for their tickets. As an intermediary party, XM Tickets is committed to honoring the prices that they set and protecting their personal information as well as yours. Therefore, we cannot provide you with the contact information for any seller, or vice versa.

All tickets listed for sale on our website are owned or managed by individuals in our vast network of professional and independent resellers. These resellers price their inventory according to the “market value,” which is based on current market factors such as supply and demand, rather than the “face value,” or the price originally assigned by the issuing venue or team. Due to the variable nature of the “market value,” ticket prices may fluctuate at any time. For this reason, the price indicated on your ticket may often be higher or lower than the price for which it was listed on our site.

Unfortunately, no. As our Sales Terms and Conditions state, all sales are final. As a resale marketplace, XM Tickets lists tickets that come from a vast network of sellers, all of whom own or manage their own ticket inventory. Sellers are automatically notified when an order for their tickets is placed, and must confirm the order to finalize the purchase. Once this happens, you are backed by our 100% Buyer Guarantee and the seller is guaranteed payment in exchange for fulfilling your order. Sellers do not allow cancellations and are not obligated to offer any refunds, discounts, or exchanges, so we are unable to extend those to our customers.

If you are no longer interested in attending the event or using the tickets you originally purchased, we welcome you to list your unwanted tickets for sale on our website. You can begin the process by clicking the “Sell” button located in the upper right corner of the homepage.

We are only able to issue refunds for events that are officially cancelled by the venue, team, or performer and not rescheduled. If an event has been postponed or rescheduled, rest assured that your tickets will be valid for the rescheduled date. For some rescheduled events, the primary source of the tickets will reissue all previously purchased tickets with new bar codes. If this occurs, the seller will notify us, and we will deliver new tickets to you and remind you to discard your old tickets.

If we discover that your event has been officially cancelled or rescheduled, we will notify you as soon as possible via email. If you know your event has been cancelled or rescheduled and have not received a notification from us, please be patient—we will contact you shortly.

f your event is cancelled and not rescheduled, you will receive a full refund.  If the tickets you originally purchased were printed hard stock tickets, the seller may need them to receive a refund from the venue. Please refrain from discarding them for a minimum of 30 days. If the seller does need them returned, we will contact you to let you know and provide you with a pre-paid shipping label.

XM Tickets will alert you via email as soon as we have been alerted of a cancelled event. However, there may be occasions where events are cancelled with little notice. If you believe your event may be cancelled, please check with the artist, team, or venue’s website prior to arriving to ensure that your event is taking place. 

Unfortunately, no. As our Sales Terms and Conditions state, all sales are final. As a resale marketplace, XM Tickets lists tickets that come from a vast network of sellers, all of whom own or manage their own ticket inventory. Sellers are automatically notified when an order for their tickets is placed, and must confirm the order to finalize the purchase. Once this happens, you are backed by our 100% Buyer Guarantee and the seller is guaranteed payment in exchange for fulfilling your order. Sellers do not allow cancellations and are not obligated to offer any refunds, discounts, or exchanges, so we are unable to extend those to our customers.

If you can no longer use the tickets you originally purchased, we welcome you to list your unwanted tickets for sale on our website. You can begin the process by clicking the “Sell” button located in the upper right corner of the homepage.

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